Privacy
This notice explains what The Windsor Clinic does with your personal information when you use this website. It covers the website only. What the clinic holds about you as a patient (your records, appointments and treatment) is explained to you separately when you first visit.
Who is responsible for your information
The Windsor Clinic, 18–19 Station Parade, West Worthing, BN11 4SS, run by Dr Jeffrey McTavish DC, is responsible for the information you send through this website. You can contact the clinic on 01903 234490 or at info@thewindsorclinic.co.uk.
The website is built and hosted for the clinic by Revive Marketing Management, who handle your information on the clinic’s behalf and only as the clinic instructs.
What the website collects
If you send an enquiry (the contact form, or the “show us where it hurts” body map), we collect your name and a phone number or email address, and anything you choose to add, such as the area that hurts, how long it has been going on, and any notes. This can be health information, so please only tell us what you are comfortable with. Please do not send anything urgent this way: call the clinic, or your GP, 111 or 999.
What happens to it. Your enquiry is sent to the clinic through Revive Marketing Management’s enquiry system, which emails it to the clinic’s info@ address so that someone can get back to you. Revive’s system keeps only your name, contact details and the page you sent it from, so the clinic can see an enquiry arrived; it does not keep what you wrote. The website keeps a private record that an enquiry arrived and where it was delivered, but not what you wrote.
News and offers by email (optional). The full enquiry form has a box, never ticked for you, asking if you would like occasional news and offers from the clinic by email, such as appointments that have come free. If you tick it and give an email address, the clinic may email you; if you leave it, it will not. Your choice and the time you made it are recorded with the enquiry. You can withdraw at any time by telling the clinic.
Our lawful basis is to answer your enquiry and take steps at your request before you become a patient. Where you include health information, it is used only to respond to you, on the basis of your explicit consent in sending it. News and offers are sent only with your consent.
Visits to the website. A cookie banner asks for your choice before any optional cookies are used, and any visitor measurement runs only if you accept. A small cookie records which page you first arrived on, so the clinic can tell where an enquiry came from. The site’s fonts are loaded from Google Fonts, and the map in “Visit us” is loaded from Google Maps only if you choose to show it; both receive your IP address as a normal part of delivering them.
Who we share it with
Only the clinic, Revive Marketing Management (website and enquiry system) and Google (fonts, the map if you choose to show it, and measurement if you accept cookies). We do not sell your information and do not use it for anything else.
How long we keep it
Enquiry emails are kept for up to 12 months if you do not become a patient, then deleted. If you asked for news and offers, your consent is kept until you withdraw it.
Your rights
You can ask the clinic to show you what it holds about you, correct it, delete it, or stop using it, and you can withdraw consent at any time (change your cookie choice using the cookie button on this site, or tell the clinic). To do any of this, call the clinic on 01903 234490 or email info@thewindsorclinic.co.uk.
If you are unhappy with how your information has been handled, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would always like the chance to put it right first.
Last updated: 11 November 2026.
